Términos del servicio
1. INTRODUCTION
1.1. These Terms and Conditions regulate all actions performed on Groove Press, including registration, placing orders and access to "Groove Press" products and services.
1.2. The Groove Press terms and conditions shall override any contrary different or additional terms or conditions (if any) present on or referred to in an order form or other documents or correspondence from the customer. No addition, alteration or substitution of these terms will bind Groove Press and neither form part of any order, unless explicitly accepted in writing by a person authorized to sign on the behalf of Groove Press. The most recent terms and conditions shall also govern all future supplies and transactions between the Groove Press and the customer.
1.3. The website www.groovepress.pt is managed by the company Groove Press, located in: Rua da Barrosinha 3750-746 SEGADÃES, Águeda, Aveiro - and with VAT number 516949039 on the website www.groovepress.pt and are applicable to all product and services between Groove Press and any User that makes an order via this website.
1.4. For the purposes of these Terms and Conditions is understood by:
- a) - "Groove Press" - The products and services marketed by Groove Press through the website groovepress.pt ;
- b) - "User" - Any individual who places an order through the website groovepress.pt;
1.5. The use of the website www.groovepress.pt and the purchase of products Groove Press presumes knowledge, understanding and acceptance of these Terms and Conditions by the User.
These conditions MAY be changed, as it is your responsibility to carry out YOUR periodic reading, since the conditions in force at the time of the use of the Celebration's webpage or contract (as defined below) are as applicable.
2. ACCEPTANCE OF CONTRACT AND LAW
2.1 All legal contracts and business relations with clients are under Portuguese law.
2.2 All jurisdiction outside the commercial relationship, claims that may arise about Groove Press, and any litigious matter shall be governed by Portuguese law. If the Customer is not legally considered a consumer, the parties, expressly waiving their jurisdiction, submit to the jurisdiction of the Courts and Tribunals of Portugal.
2.3 All orders placed by the customer are binding offers. Offers can be accepted by Groove Press by e-mail or writing within 30 days after receiving the order including all necessary documents, materials and files in perfect working condition to process the order.
2.4 All the Groove Press orders have to be confirmed by Groove Press before it is a binding offer. Confirmed orders by email/mail by the client or on behalf of the client, including (partial) paid orders, are binding orders.
2.5 All the Groove Press orders can be withdrawn at any time until the legally binding signed acceptance by Groove Press.
2.6 Orders will be accepted by Groove Press by email provided that all documents, materials, and files necessary to process the order are delivered in perfect working order.
2.7 All the information given or shared by Groove Press about services, details, cost, weight, dimensions, and other subjects are not valid until it is subject to a custom-made order confirmation sent to the customer.
2.8 Groove Press reserves the right to refuse orders until the order confirmation has been sent to the customer.
2.9 In case of fraud or acceptance mistakes, Groove Press can retract the acceptance of any binding contract at any time.
3. USE OF OUR WEBSITE
3.1 To place a manufacturing order, the User can contact us via our manufacturing order forms on our website www.groovepress.pt, or by email info@groovepress.pt
When using our website and / or placing orders through it, the customer undertakes to:
3.2 Use this website only to make legally valid inquiries or orders;
3.3 Do not place any false or fraudulent orders. If, rationally, we can consider that an order of this nature has been placed, we will have authorization to cancel it and inform the competent authorities.
3.4 Provide us with your email address, postal address and / or other contact details, in a true and accurate manner. You also consent to the use of the information provided to contact the customer.
If you do not provide us with all the necessary information, we will not be able to proceed with your order.
When placing an order through this website, you declare that you are over 18 and have the legal capacity to enter into contracts.
4. AVAILABILITY OF THE SERVICE
Orders placed on this website are available for delivery: Countries that are part of the European Union and the United Kingdom.
Shipping times
Factory orders
Delivery timelines will be established in collaboration with our clients through email communication. We commit to working closely with you to determine a schedule that suits your needs and ensures the timely delivery of our products or services. This communication channel enables us to maintain efficient and transparent collaboration, ensuring that delivery dates are mutually agreed upon and meet the expectations of both parties.
Shop orders
As soon as our online record shop is active you will be able to see the estimated delivery time during the ordering process.
If your order has not arrived within the expected days, please contact us: info@groovepress.pt
5. PRODUCTS
5.1 The website www.groovepress.pt is directed at all users who want to purchase products and service Groove Press, 24 hours a day, 7 days a week.
5.2 All information regarding the characteristics of the products can be found at www.groovepress.pt.
5.3 Groove Press reserves the right to modify at any time the information, the range of products, prices, promotions and the Terms and Conditions existing on the website www.groovepress.pt.
6. PLACE ORDERS ON THE WEBSITE
6.1 To place an order on the website www.groovepress.pt is necessary that the User has an email account, and that their browser is set to accept cookies and pop-ups, which will allow the full use of all the features available on Groove Press.
6.1.1 To place orders, it will be necessary to:
a) For orders to our online shop: Register the User's data corresponding to the form, which includes "Delivery address", "Invoicing address", "Payment method", telephone number and VAT number if required.
For vinyl press orders: after receiving your request everything will be handled by email.
This data will be integrated into the Groove Press database in accordance with our Privacy Policy;
b) Send the form corresponding to the order
6.2 The User will receive an email confirming the order.
6.3 Groove Press will provide you with full details by email.
6.4 When the order is ready, it will be delivered by the logistics operator to the delivery address provided by the customer.
6.5 By submitting the order form, the User agrees to these Terms and Conditions described at www.groovepress.pt, as well as with the Privacy Policy.
6.6 Groove Press reserves the right to refuse and cancel orders already confirmed, in the following situations:
a) The billing information is not correct or verifiable;
b) The payment cannot be confirmed
6.7. The payment process for your vinyl pressing factory order will be handled via email. After confirming the order, we will provide you with the necessary details to make the payment securely and efficiently.
You can only cancel an order if we have not started to make it.
6.8 Any delay, production change or cancellation will be communicated to the customer
7. PRICE
7.1 All the Groove Press prices exclude shipping costs and copyrights until confirmed otherwise in an order confirmation.
In our online shop the VAT for Portugal is included in our products.
7.2 The received date of payment is the actual date that the full amount of the specific order has been credited to the Groove Press bank account.
7.3 Customs costs relating to the country of delivery of the order shall be borne by the customer.
7.4 Prices of products displayed on the website are subject to change. Groove Press reserves the right to change prices without advance notice. The prices displayed at the time of purchase are the prices applicable to that purchase.
7.5 In the case of an error in the price of the products ordered, Groove Press or the User may cancel the order as long as the production process has not been started.
8. PAYMENT METHODS
In our online shop: Debit and credit cards Visa, Mastercard, American Express, UnionPay, Shop Pay, Multibanco, Google Pay, Apple Pay.
For orders to the vinyl press: The User may pay using Bank Transfer, or by other payment method if agreed in advance. info@groovepress.pt
9. DELIVERY COSTS
In our online store, shipping costs will be calculated during the checkout process before completing the transaction. These costs will vary based on the shipping time option selected by the user and the destination country. Additionally, for factory orders (Vinyl pressing plant), associated shipping costs will be detailed and communicated via email to ensure clear and precise communication with our customers.
10. DELIVERY
10.1 After receiving the payment and the ideal perfect data and/or materials in order to process the order, Groove Press will deliver the order within the deadline agreed in writing by email.
10.2 In case of non-delivery or failed production Groove Press is entitled to extend the delivery period after the cause of non-delivery and/or failure has been determined.
10.3 If the customer refuses to accept the goods or explicitly declares that he does not wish to receive the goods, Groove Press shall be entitled to withdraw from the contract without obligation and without prior notice. The costs of returning and/or storing the rejected goods shall be borne by the customer. Groove Press is entitled to destroy and recycle the rejected goods after 30 days of the rejection of the unwanted goods.
10.4 To guarantee that the order will be processed by Groove Press the customer needs to cooperate fully and deliver perfect specifications and artwork in order for Groove Press to process the order properly. If this is not delivered correctly, Groove Press is not accountable for errors in the process and production.
10.5 Unless agreed otherwise all transport implementation and routes will be determined by Groove Press.
10.6 All extra costs for customs, border control and all other non definable costs are at cost and risk to the customer.
10.7 All packages sent to Groove Press for production purposes have to be submitted with clear white labels including name, Groove Press address and the customers address. All packages must also have a clear name and all necessary customer details.
10.8 Extra insurance of goods besides the basic courier insurance are at cost of the customer.
10.9 Groove Press will also not assume any liability for any damages arising directly or indirectly from force majeure situations that prevent Groove Press, in any way, to meet its obligations, in particular, strikes, electric network failures, telecommunications services or any other services faults, fires, floods, inability to obtain products, materials or services, breakdowns, delays of suppliers or carriers and changes in laws or administrative regulations.
10.10 Shipping of the products is made by a one delivery attempt only. Return costs, including administration fees, are on the costs of the customer.
11. PRODUCTION
11.1 Groove Press has the right to adjust the product technically when there are no reasonable negative effects to the eventual product of the customer.
11.2 Production can be made and sent in parts and needs to be accepted by the customer within the delivery performance terms.
11.3 Weight, dimensions, details of sleeves, additional items and records may vary at a maximum of 12% due to differences in fabrication.
11.4 Groove Press has the right to recycle and reuse parts of the product that remain after the customer’s order has been produced.
11.5 Groove Press is not responsible for the end product when a test pressing has been approved with all its imperfections.
12. PROPRIETARY AND COPYRIGHTS
12.1 Groove Press reserves the ownership rights to the goods manufactured and/or delivered until full payment has been received.
12.2 The customer guarantees that the sound recording and storage media, their content, packaging and presentation or similar, do not infringe industrial or intellectual property rights and do not violate laws and legal prohibitions. Before placing the order, the corresponding signed declaration of rights shall be handed over to us. In this way, the customer assures that he has unrestricted use of all ordered services, including audio, image, text or other associated information, and that their improper use does not exclude any rights of third parties. In the event of claims against the customer due to infringement of third party rights, copyright or the waiver of further use of the supplied object, the customer must inform us immediately.
12.3 For recurring customers, there is the option of a declaration of rights covering all work commissioned by this customer, both present and future, as well as retroactively.
12.4 All contents of the various media provided by the customer are the sole and exclusive responsibility of the customer, exonerating Groove Press from any liability in this respect.
13. CANCELLATIONS
13.1 The User may cancel the order free of charge, provided that the production process has not yet started.
13.2 If the User places an order and wants to cancel it, they should immediately contact our Customer Service and ask for the cancellation via the email info@groovepress.pt. This procedure is essential to trigger the cancellation process. If the cancellation request is communicated in a timely manner, the User will be notified and cancellation will be processed at no cost to the User.
14. COMPLAINTS
As we aim to continuously improving our services, Groove Press will strive for meeting and resolving the claims submitted by the User via the email info@groovepress.pt
15. LIABILITY AND WARRANTY
15.1 Following the completed press mould production the customer shall receive, if paid and agreed in the order, a Groove Press test pressing after which they can issue release for the complete pressing. Following the issued release it is no longer possible for the customer to complain about preceding work operations. If no clear tracklist and or other listing details is specified by the customer, Groove Press is not liable for any resulting errors, such as incorrect ordering or mixed up sides. Customers can make complaints through a written statement within 7 days after receiving the goods.
15.2 The delivered goods, especially the test pressing, must always be checked for accuracy following receiving the item. Identifiable defects and incorrect delivery must be reported to Groove Press in writing within 7 days of receiving the goods. Communicating this with us must be guaranteed. Reports of complaints only in a written statement, if this is not within 7 days after receiving the item, the client loses all accusations regarding the defects and claim.
15.3 We are solely liable for redhibitory defects, which are verifiably due to fabrication or material defects.
15.4 All notified and redhibitory defects will be replaced or deducted in a credit.
15.5 If the customer makes warranty claims against Groove Press and it is established that a warranty claim does not exist (e.g. user error, improper handling of the items, non-existence of a defect), the customer shall reimburse Groove Press for all costs incurred and all related damage to Groove Press in relation to the delivered item, provided they are responsible for our claim due to carelessness, gross negligence or deliberate act.
15.5 Lacquers and stampers delivered by the Customer can only be produced “as is” with all consequences and imperfections which are directly coming from the customers direct source regarding the lacquer and or stamper.
15.6 Groove Press can never be held responsible for deadlines of releases, planned dates for release parties or any kind of agreements the customer made with third parties.
16. STORAGE AND DATA
16.1 Pressing moulds (stamper set) remain the property of Groove Press. For 18 months Groove Press will store the pressing moulds for reference or represses. After 18 months or if these are technically unusable Groove Press will recycle these without mutual financial settlements.
16.2 Groove Press will always keep at least three test pressings and three completed products in archive for quality verification and legal obligations. These are property of Groove Press.
16.3 All transmitted and stored data in relation to, and at, Groove Press is on behalf of customer risk. Groove Press is not responsible for lost or deleted data by storing or transmitting. Groove Press is not responsible for making any replacements of stored or deleted data.
16.4 All data must be delivered in common file formats as discussed with the customer. They must be legible, workable and ready for mastering or (re) production.
17. MODIFICATIONS OF THE TERMS AND CONDITIONS
Groove Press reserves the right to change, at any time, these Terms and Conditions, considering the changes made and users notified by publication on the website www.groovepress.pt in Terms and Conditions.
These Terms and Conditions begin to apply on 1 July 2026.
18. PERSONAL DATA TREATMENT
Please read our Privacy Policy so that you can be aware of the rules and procedures adopted by Groove Press with regards to the processing of data collected when you browse the website www.groovepress.pt and when you use its features, as well as to inform you about the applicable security and confidentiality measures.
19. EVIDENCE
The informatics records, kept by Groove Press under secure conditions, are considered as proof of the communications, orders and payments made between Groove Press and the User.
20. APPLICABLE LAW
These Terms and Conditions and all disputes relating to them, including their validity, the use of the Website or any order placed on the Website, shall be governed by Portuguese law.
21. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You should not misuse this website by intentionally introducing viruses, Trojan horses, logic bombs or any other technologically harmful or harmful material. You must not obtain unauthorized access to this website, the server on which this website is located or any server, computer or database related to our website.
You undertake not to attack this web page through a denial of service attack or a distributed denial of service attack.
Failure to comply with this clause may imply the practice of infractions typified by the applicable legislation.
We will inform the competent authorities of any non-compliance with said legislation and cooperate with them to discover the identity of the attacker. In case of non-compliance with this clause, you will also no longer be authorized to use this website.
We will not be responsible for any data or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials, as a result of using this website or downloading content from it or from content to which it redirects.
22. WRITTEN COMMUNICATION
Applicable law requires that some of the information or notifications we send be in writing.
By using this website, the customer accepts that most notifications with us are electronic.
We will contact the customer by email or provide information through notices posted on this website.
For contractual purposes, the customer agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other notifications sent electronically satisfy the legal requirement that such notifications be made in writing.
This condition will not affect the rights recognized by law.
23. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract commitment is valid for you and us, as well as our respective successors, people who have benefited from transfers made by us and heirs. You may not transmit, waive, terminate or in any other way transfer a contract or any of the rights or obligations arising therefrom without obtaining our prior written consent.
We may transfer, waive, embargo, subcontract or, in any other way, transfer a contract or any of the rights or obligations derived therefrom, at any time during the term of the contract, to any company.
All other transfers of our contractual position, rights or obligations under this contract will also be subject to your prior consent.
In order to avoid any doubts, such transfers, assignments, embargoes or other transfers must not affect the rights that you, as applicable, hold as a consumer recognized by law or that cancel, reduce or limit in any way the express and tacit guarantees that we give you we may have given.
24. DISCLAIMER RIGHTS
No waiver, on our part, of any of the present Conditions or the rights or actions derived from the Contract will take effect, unless it is expressly established that this is a waiver, formalize and communicate to the customer, in writing, in accordance with the provisions of these conditions.
25. PARTIAL CANCELLATION
If any of the present Conditions or any provision of a Contract are declared null and void, by firm resolution by a competent authority, the remaining terms and conditions remain in effect, without being affected by this declaration of nullity.
26. SINGLE AGREEMENT
These Conditions and all documents to which express references are made constitute the entire agreement between us and the client, with respect to the object of the Contract, and replace any other pact, agreement or promise previously established between us and the client, verbally or in writing.
Both parties, us and the customer, agree that we're entering into this Agreement without relying on any statements or promises made by the other party. This includes anything said during negotiations leading up to this Agreement, unless it's specifically mentioned in these Conditions, or agreed to in writing.